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Online Intermediary Service We are delighted to be able to offer you our first fully Online Intermediary application service. Like all new systems however it may take you a while to get used to submitting cases through us in this manner. Please note, our Online system does not currently support the following case types: Guarantor To obtain a KFI for any of these products, please click "KFI Requests" link from the top menu. Bug with Right to Buy cases We're having a minor glitch with our online Right to Buy system. If you create an optional KFI for a Right to Buy case and select "Right to Buy" in the Purchase Type drop down this is being shown as "Re-mortgage" when you go straight to the Decision in Principle option. If you do this, please check that the Purchase Type does say "Right to Buy". We're sorry for any inconvenience this may cause and we're working to get it fixed in the near future LBS Help Line Leeds Building Society has a helpline available to assist with password resetting, adding Mortgage Clubs/Networks to your user account or to log a technical fault - just call 0113 216 7491. Case Tracking If you would like to track the progress of a case, or have a product specific query, please ring your local Development Manager, details of which can be found here. Secure Email Help If you are having problems which are preventing the system from working as it should, you can view our FAQ page with fixes to the most common problems. Registering to use the service Registrations can be completed online or by post. Click here to go to the registrations page. If you've already registered to use the service but have not received your log-in details then please call 0113 216 7491. Password Problems If you've received your log-in details but have locked yourself out of your account then please call 0113 216 7491 to have your password unlocked or reset. FAQ - Technical Problems Please look at the list below of commonly asked questions. If you can't find the answer to your query here then please call the technical helpline on 0113 216 7491. I can't select a lending partner to begin my application. If you are having trouble selecting a lending partner then you need to contact our registrations team to ensure your account has been enabled. Please call 0113 216 7491. I need to change the case from being a Joint/Sole application. You will be able to change or edit most of the information in your AIP before submitting it however once you have selected either Joint or Sole application this CANNOT be amended. If you do wish to change this information you will be required to begin a new AIP. An AIP is showing as "Invalid" in my list of current cases If you have created an AIP then gone back into it to check some information or make a change and then clicked CANCEL, the AIP will show as Invalid in your list of current cases. To reinstate this AIP, go into it again and make sure you CONTINUE through all of the screens. At the "Mortgage Application - Submit for Processing" screen, click on CONTINUE for a decision and the AIP will then show correctly in your current case list. Please note that if you are making changes to the case, such as a change to the term or income, it would help us if you could add a comment to this effect in the "Mortgage Application - Additional Information" screen. I can't select the required product online or submit the type of case I need. You will be able to produce KFIs/AIPs and full applications through our website for the majority of our products, however it does not currently cater for:
If you require a KFI for one of these product types please click here. I've tried logging into my account but get the message "Cookies appear not to be enabled on your browser. Please enable cookies and try the logon procedure again." A cookie is a small text file that is created and stored on the hard drive of your computer. We would like to assure customers that the cookies we use do not contain your personal information and are only used to improve our service to you. For help in enabling or disabling cookies in the Internet Explorer browser please click the link below:
If you have enabled Cookies and continue to get this message there may be a problem with your log-in details. Please call 0113 216 7491 to have your password unlocked or reset. I've had my AIP referred and subsequently accepted however some of the information has now changed and I want to edit the AIP. Why does this cause an error? Once you have submitted a AIP to us we would expect you to proceed with a full application once it's been accepted. Although there is an "Edit AIP" function the ability to change information is not enabled. If your clients circumstances have changed and another AIP is required then please start a new one. All my non-conforming (sub prime cases) are being referred. Why? Our online system lets you enter non-conforming cases online. However all such cases are manually handled by our underwriting team.
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